Where are you located?
We are an online store; however, we can organize some urgent pick-ups from Wheelers Hill, Victoria, 3150.
How can I contact you?
Please call or text us on 0415 290 770 or send us a message through Facebook messenger or fill out the contact us form. We will be in contact ASAP – usually within hours.
Do you post and who is your delivery partner?
We use Australia Post standard shipping. Please contact us if you want express shipping.
How Quick do you ship?
We will send out your order within 24 hours and provide you with the Auspost tracking number.
Can I Pick-up?
Yes, for local customers. We are based in Wheelers Hill, Victoria. Please contact us over the phone if you want to organize pick up.
Do you offer express shipping?
Yes, we do for $10 extra. Please contact us to organize express shipping.
Do you support UBER or DIDI delivery?
Yes, if you require urgent delivery and organise UBER or DIDI for your delivery, we will support your need. In this case, the buyer needs to organise the UBER or DIDI delivery.
Where is my online order?
You should receive an Online Order Confirmation email within 24hrs of placing your order.
If you did not receive your Online Order Confirmation email, please:
- Confirm that you have placed your order with your correct email address;
- Check your Spam/Junk folders;
- If you still require assistance, please contact us by clicking here and sending us a message. We’ll look into this for you and email you with an update.
Can I change my order once I have placed it?
We work hard to process your order quickly so that you receive it as soon as possible. If you need to make a change, please call us on 0415 290 770 ASAP.
Please note: some changes may not be possible once the order has been placed.
Do you offer click and collect?
Yes, we offer to click and collect for local Victorians. Please call us on 0415 290 770 to organise your pick up.
Do you allow exchange or return?
Yes, return or exchange is okay within two weeks of purchase however the product must be returned in brand new condition and in original packaging. The buyer will pay the return/exchange postage.
How do I return an item?
Please contact us over the phone or submit an inquiry from the contact us page and we will be in contact within 24 hours.
How long do I have to return an item?
Please contact us immediately for an exchange or refund, however, we will accept up to two weeks if the item is in brand new conditional and in original packaging.
How can I exchange an item?
Please contact us over the phone or submit an inquiry from the contact us page and we will be in contact within 24 hours. It will be either local exchange/pick up for local Melbourians or through Australia post.
Who will pay the return postage?
Buyer to pay the return postage for change of mind and exchanges, however, we will pay postage if the product is faulty.
How long does it take to finalise the return/exchange?
We are a small company, so we don’t have long red tapes. Your return and exchange will be actioned within 24 hours of receipt.